Like finding the perfect house, Aldo Disorbo says using a moving broker can make moving an easier, cheaper, and more pleasurable experience.
Q: What is a moving broker?
Aldo Disorbo: A moving broker is someone that acts as an intermediary between the customer and a pool of service providers.
Q: What are the benefits to using an agency such as this?
Aldo Disorbo: For my customers at Nationwide Relocation Services, we find that we can save them up to 70 percent off of their moves.
Q: And how is that?
Aldo Disorbo: Every day, hundreds of trucks are performing moves all throughout the Continental U.S. It’s very common, these trucks will continue to their next destination empty. Our affiliates will notify us of the location of their unfilled trucks so we can connect them to nearby customers in need. Thanks to this streamlined process, we will be able to offer incredible discounts.
Q: So Nationwide Relocation Services is not an actual moving company?
Aldo Disorbo: No, we are not a moving company and we will not transport an individual shipper’s household goods, but we will coordinate and arrange for the transportation of their household goods by an FMCSA authorized motor carrier.
Q: But aren’t all moving companies the same?
Aldo Disorbo: Not at all. Many moving companies only offer local moves. Others focus on long-distance or international moves. Some companies don’t have the capability to transfer large items such as pianos or vehicles.
Q: So you have a way to input the customers’ requirements to match them to providers in their area?
Aldo Disorbo: Absolutely. And again, at a highly competitive price.
Q: It seems like there are a lot of moving brokers nowadays.
Aldo Disorbo: Yes, but it wasn’t always so. In fact, Nationwide Relocation Services was one of the first. The system that we have in place has served as a model for many other companies over the years.
Q: What happens when a customer is not happy with the quality of service?
Aldo Disorbo: We hold all of our contractors highly accountable for everything they do. It doesn’t happen often, but when we do have an issue we take every step to rectify it immediately.
Q: How do you determine who the best moving services are?
Aldo Disorbo: We actually have an internal rating system. The system flags customer service agents as to who the best available is. This makes it much easier to provide quality providers to our customers.
Q: So Nationwide Relocation Services really does all the legwork?
Aldo Disorbo: Yes. We have a remarkably efficient system in place. We have helped thousands of individuals find the right relocation service provider.
Q: With the accessibility of information online, are moving brokers becoming obsolete?
Aldo Disorbo: Just the opposite is true. The Internet can be a wonderful portal of information but that information can also be tainted. It can be very difficult to filter through search results. It is also very time-consuming to compare pricing, service options, and availability.
Q: What is the future of the moving brokerage business?
Aldo Disorbo: I believe that this is an industry that is here to stay. Using a moving broker affords the customer the opportunity to rely on someone else’s expertise in the area so that they can focus on what’s important to them — whether it be getting to a new home or relocating entire office.
Q: How do you think moving brokerage firms can be better in the future?
Aldo Disorbo: I firmly believe that it all comes down to the customer, although sadly, many businesses don’t see it that way. It is our customers that drive us and having fulfilled customers inspires us to continue to pave a path of success for Nationwide Relocation Services and other companies like it.
Q: Do you rely on customer feedback?
Aldo Disorbo: Yes, we do. Each company that we utilize is rated by the most reliable experts – the customer.
Q: What exactly do you grade them on?
Aldo Disorbo: Customer service, efficiency, courtesy, and professionalism. Low marks in any of these categories can trigger an investigation by our quality control.
Q: It sounds like Nationwide Relocation Services keeps a close eye on their service providers.
Aldo Disorbo: Our reputation depends on our customers’ happiness. We cannot and will not allow that to be tainted by poor service.
Q: Well, we appreciate you being with us today we look forward to talking to you again in the future.
Aldo Disorbo: Thank you very much for having me.
Aldo Disorbo is the founder of Nationwide Relocation Services. The company utilizes his 30+ years of experience in the industry to recognize quality service providers and to match these companies with clients across the United States. Nationwide Relocation Services can help with long-distance moves.