CEO Chuck Brennan founded Dollar Loan Center in 1998 as a provider of short-term loans. Dollar Loan Center is a division of DLC Empire. Chuck Brennan and Dollar Loan Center recently earned recognition from Currents magazine, one of the chief security magazines in the world. Chuck Brennan, who currently lives in Las Vegas, NV., speaks about his company’s emphasis on safety and security.
Presentation Solutions: How important is this honor?
Chuck Brennan: Very important. Safety and security are two major concerns with any business—and especially for Dollar Loan Center and the retail lending industry in general.
Presentation Solutions: How many Dollar Loan Center locations are there in the U.S.?
Chuck Brennan: There are now Dollar Loan Center locations in four states.
Presentation Solutions: Where are those?
Chuck Brennan: Stores can be found in Nevada, California, Utah and South Dakota.
Presentation Solutions: What region sees the most business?
Chuck Brennan: The Las Vegas, NV stores have seen the highest volume of traffic.
Presentation Solutions: The safety precautions at Dollar Loan Center must give customers peace of mind.
Chuck Brennan: As the principal provider of short-term credit in both South Dakota and Las Vegas, NV., it is crucial for Dollar Loan Center to operate under an established set of standards.
Presentation Solutions: What went into making Dollar Loan Center a secure place of business?
Chuck Brennan: Store monitoring is a key component to safety measures. This level of security is rare in the retail lending industry.
Presentation Solutions: How are store operations monitored?
Chuck Brennan: The surveillance center was created to monitor each of the Dollar Loan Center locations from a centralized unit so that the security team could view every inch of every office. We monitor over 1,500 security cameras, 24 hours a day, 7 days a week.
Presentation Solutions: What’s another prominent feature of these security measures?
Chuck Brennan: Each branch is equipped with cash recyclers that count, sort and validate all customer deposits within a safe machine. This machine is only accessible by members of the Dollar Loan Center security team.
Presentation Solutions: What happens if a cash recycler is stolen?
Chuck Brennan: These cash recyclers contain security cameras, tracking systems and alarms. It is virtually impossible for a thief to get away with the crime.
Presentation Solutions: Has this security effort prevented theft?
Chuck Brennan: By using state-of-the-art technology, Dollar Loan Center has virtually prevented theft in all of its locations.
Presentation Solutions: As they say, safety first.
Chuck Brennan: Our greatest objective is to keep both customers and employees out of harm’s way. Thankfully, Dollar Loan Center has proven successful in this challenging endeavor.
Presentation Solutions: Thanks for being with us today, Chuck.
Chuck Brennan: Thank you!