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James Cullem Explains Role of Chief Counsel in an Early-Stage Technology Company

In Business on May 29, 2014 at 4:01 am

James CullemAccording to biotech patent attorney and two-former Chief Counsel James Cullem, an early-stage technology company can only reach its maximum potential with the assistance of a talented and proactive Chief Counsel.

Presentation Solutions: We appreciate you calling in this afternoon. Welcome!

James Cullem: My pleasure.

Presentation Solutions: Let’s talk a little bit about the role of Chief Counsel. What specific company titles does the Chief Counsel typically carry?

James Cullem: The names may change – In-House Counsel, Senior Counsel, General Counsel, Chief I.P. Counsel, Chief Patent Counsel – but the duties generally remain the same. This highly skilled and proficient individual oversees important legal issues and activities related to the company’s overall operations.  In the case of a Chief Counsel who is also a Registered Patent Attorney, that individual will also directly oversee and manage the company’s strategic intellectual property (I.P.) activities, including development and exploitation of worldwide patent and trademark portfolios.

Presentation Solutions: What is the primary focus of the Chief Counsel in an early stage technology company?

James Cullem: The Chief Counsel at an early-stage company is typically tasked with handling a broad array of legal issues common to an early-stage enterprise:  employment policies and contracts; intellectual property asset issues (patents, trademarks, copyright, trade secret, license and collaboration agreements); corporate governance and finance issues; real estate matters; dispute resolution; and the like.

Presentation Solutions: How might the Chief Counsel interact with and manage outside counsels?

James Cullem: The in-house Chief Counsel will typically have their own area of legal specialization, such as I.P. (requiring a Registered Patent Attorney), or employment law, or corporate governance and finance, etc.   As such, the Chief Counsel may directly handle matters within their area of specialization, while retaining outside counsel (law firms) to handle other subject matter areas.  Dispute resolution (i.e. active litigation and pre-litigation dispute matters) always require the assistance of outside counsel.  In all situations, the Chief Counsel is responsible for overseeing and managing the efforts of retained outside counsel, to ensure that the best interests and needs of the company are being efficiently met.

Presentation Solutions: Does the Chief Counsel require any special certification?

James Cullem: Any in-house Counsel must be a licensed attorney, which means (here in the U.S.) that they have graduated with a Juris Doctorate (J.D.) degree and have passed the Bar exam to become licensed as an attorney in at least one state.  Additionally, if the Chief Counsel is also a Registered Patent Attorney, it means that they have passed the difficult, speciality Patent Bar exam and have a suitable technical/scientific background required for their area of specialization (e.g. medical devices, proteomics, small-molecule therapeutics, etc.).

Presentation Solutions: Can you explain the reasoning behind this requirement?

James Cullem: Many legal issues – for example, shareholder, contractual, and/or real estate rights – are completely controlled by the laws and regulations of the particular state in which the company sits. Accordingly, fluency in those state-specific laws will be crucial in making the right decisions to guide the company.  Other legal areas, such as patent laws and maritime laws, are centrally governed by Federal Laws, and thus are not state-specific and do not require specific state credentials.

Presentation Solutions: What are the leading qualities of a quality Chief Counsel candidate, in your opinion?

James Cullem: A longtime attorney with a diversity of interests and experiences is often the best bet. Specialists, on the other hand, should generally be avoided, unless the activities and challenges facing the company are focused in a particular area.  For example, a biotechnology company that has robust R&D activities generating novel inventions and products that are essential to competitive advantage would benefit from a Chief Counsel that is also a registered biotech Patent Attorney.  A real estate management company, as another example, would obviously benefit from a Chief Counsel with real estate law specialization, even though that person might also oversee other matters, such as contracts, employment matters, and corporate governance.

Presentation Solutions: With whom does the Chief Counsel collaborate on a daily basis?

James Cullem: The Chief Counsel will work closely with executive management of the company, as well as all Department Heads and with inventors within the R&D groups of the company.  He/she will also works directly and regularly with a number of other outside counsels/attorneys who can offer guidance in litigation, taxes, financial matters and other core subject areas.

Presentation Solutions: This has been a highly informative chat. Thank you for the insight!

James Cullem: You’re most welcome. I hope this information will be of assistance to your readers.

As an accomplished veteran of the biotechnology industry, James Cullem continues to share his expertise with members of the legal and biotechnology communities.

New Study Shows How Business Marketers Conduct Lead Generation Activities

In Business on May 8, 2014 at 6:32 am

leadsA survey by Demand Metric and Salefusion has found that many mid-sized and small businesses have maintained lead generation processes.

The survey indicates that the most popular approaches for generating business leads are content marketing (67 percent), event or tradeshow marketing (73 percent) and email marketing (78 percent).

The survey’s author indicate that lead generation is perhaps the most significant point of contention between sales and marketing departments. The goal of this study was to better comprehend the successes and failures of marketers in light of today’s latest technological advances. Given the constant pressure of marketing departments to produce quality leads, the lead generation process must be effective.

Approximately 60 percent of businesses whose leads have been stored in marketing automation systems or CRM said that their processes for lead generation are highly or moderately effective. Meanwhile, less than 50 percent of businesses that store leads in email folders, in-house databases and spreadsheets report a similar level of effectiveness in their lead generation process.

Marketing automation systems and CRM offer sales and marketing with the necessary tools for improving, measuring and executing lead generation. According to the survey, marketers are searching for ways to identify leads. As the demand for marketing data continues to grow, more efficient tools will be increasingly important.

A few other statistics outline the unique challenges and opportunities of business marketers in their quest to improve their customer portfolio.

  • At 70 percent, content marketing is the lead generation tactic expected to see the greatest increase.
  • Event and tradeshow marketing have experienced the largest decrease in investment (40 percent).
  • The most popular lead storage units are CRM systems (45 percent) and spreadsheets (17 percent).
  • Web forms (73 percent) and data entry (66 percent) were considered the most common method for capturing business leads.
  • Only 16 percent of respondents who used marketing automation systems or CRM says they held no standard for lead quality.

Weathershield Reviews Point to Promising Future

In Business on April 10, 2014 at 11:14 am

Weathershield ReviewsWeathershield is one of the leading US manufacturers of new construction and home remodeling window and door products. Looking back on its 59 year history, Weathershield reviews how a healthy respect for its past has helped the company position itself in the present for a better future. Today, we have invited the company to share how this insight has led to new product lines and a renewed commitment to quality products.

Presentation Solutions: Thank you for joining us today.

Weathershield Reviews Team: It’s an honor.

Presentation Solutions: I guess we should start at the beginning. Tell us about Weathershield’s early days.

Weathershield Reviews Team: We were founded in 1955 by Edward Schield. “Lee,” as he liked to call himself, was a hard-working man who saw a need in Central Wisconsin for attractive and durable storm windows.

Presentation Solutions: So the company did not always make complete windows?

Weathershield Reviews Team: In the very early days it was just Lee and his truck handcrafting extruded aluminum storm windows. But people began to see the quality of his storms and begin asking for windows.

Presentation Solutions: How did the business expand?

Weathershield Reviews Team: Lee started by calling contractors and showing them what he had to offer. It did not take long for his business to grow.

Presentation Solutions: We understand this is still a family company. Is that correct?

Weathershield Reviews Team: Yes, we are at two generations now of Schield family active in the daily operations of the business.

Presentation Solutions: Tell us about your company’s involvement in the local community.

Weathershield Reviews Team: Fifteen years ago company executives along with long-time employees started the LITE Foundation, which is a community program that shares gifts to people looking to help themselves. Through the program, management at Weathershield reviews total employee contributions and matches them to further expand our reach.

Presentation Solutions: How did this program get started?

Weathershield Reviews Team: The Schield family has always been involved in their community and remain guided by biblical teachings.

Presentation Solutions: It sounds like this harkens back to Matthew 25:40 “What you do to the least of my brothers, that you do to me.”

Weathershield Reviews Team: Exactly. But of course, without a strong sense of business and exceptional products we would not be able to do the things we do. That is why Weathershield reviews its business practices often to ensure a dedicated, ethical, and strong group of employees.

Presentation Solutions: What do you consider the core of your business?

Weathershield Reviews Team: Customer service is our top priority. This means giving our customers the best products at a competitive price and always having people on the other end of the phone to help when it is needed.

Presentation Solutions: Are all of your products custom-crafted?

Weathershield Reviews Team: All of our products were designed and are manufactured by industry experts. We have an extensive and extremely innovative product offering. Each of our product lines – including three recent launches, Aspire, Premium, and Signature – use only premium materials.

Presentation Solutions: How are these lines different from one another?

Weathershield Reviews Team: They’re made with different materials for different budgets. We have everything from basic vinyl clad wood windows to architectural grade products.

Presentation Solutions: If you had to sum up the reasons why a homeowner would choose Weathershield over another brand, what would you say?

Weathershield Reviews Team: We offer more value per dollar than any other window manufacturer. Our experienced and knowledgeable customer care and field service support teams are second to none. Additionally, we offer architectural support and continuing education for dealers. We manufacture in a way that is environmentally responsible and we create hundreds of jobs right here in America.

Presentation Solutions: How would you say that Weathershield’s company history has dictated its business practices today?

Weathershield Reviews Team: Lee Schield had to work hard to make it in such a competitive industry. We have never lost sight of this and know that in order to maintain our current customers and attract future clients we have to stay on top of every aspect of the window buying experience.

Presentation Solutions: We certainly appreciate your time today but we have to close.

Weathershield Reviews Team: Thank you for asking us here.

Weathershield employs a highly skilled team of research and development professionals who continually strive to offer the most beautifully crafted and technologically advanced window and patio door products on the market. Weathershield constantly reviews the demands of homeowners and continues to evolve to meet those needs and more. For additional information, log on to weathershield.com.

Sandra Dyche Kim Explains US Port Redevelopment Efforts

In Business on December 18, 2013 at 6:12 am

Sandra Dyche KimSandra Dyche Kim works closely with the EB-5 program, which helps immigrants gain visas by allowing them to invest in U.S. industry. With such a close relationship to the influx of immigrants, Sandra Dyche Kim has followed the recent redevelopments to American ports, noting the impact they will have on the American economy. Sandra Dyche Kim spoke to Presentation Solutions about these port redevelopments and how they’ll influence the movement of freight into the United States.

Presentation Solutions: Could you explain what a port is and how it impacts the economy?

Sandra Dyche Kim: In America, ports facilitate the transport of goods in and out of the United States. There are currently 360 commercial ports in this country.

Presentation Solutions: Why are some ports in need of redevelopment?

Sandra Dyche Kim: Over time, some of these ports have become incredibly outdated and therefore unable to handle the workload presented to them on a daily basis. Many of the larger carriers are now choosing to work with the same few ports, leaving other ports abandoned. These ports are redeveloping in the hopes of competing with these more successful ports.

Presentation Solutions: What types of changes are they making as part of this redevelopment?

Sandra Dyche Kim: It varies from port to port, but many are taking in-depth looks at their dock structures and berths, as well as making improvements to the points where they connect to other transportation mechanisms, such as trains and interstates.

Presentation Solutions: How will these redevelopments be funded?

Sandra Dyche Kim: Many of these ports rely on government funding, but there can be issues with this type of financing.

Presentation Solutions: Such as?

Sandra Dyche Kim: Shipping companies might end up taking on the risk of these investments, and if that happens, they might end up overinvesting in ports for their use. In the end, the brunt of the cost may end up going to the public.

Presentation Solutions: What is the alternative?

Sandra Dyche Kim: Many of these redevelopment efforts may end up being funded by project-based financing, with the cost going to private companies rather than the government.

Prior to her work with CapSpan, Sandra Dyche Kim was owner and chair of Hasca of America, which dealt in ceramics, as well as high-tech abrasives. She’s also worked in banking and finance, giving her a well-rounded view of the investment process.

Lindsay Rosenwald on Abiraterone and the Acquisition of Cougar Biotechnology

In Business, General, Technology on September 26, 2013 at 6:34 am

Lindsay RosenwaldLindsay Rosenwald is a medical doctor and finance expert who specializes in investing in biotechnology and biopharmaceutical research. Lindsay Rosenwald founded Cougar Biotechnology to continue research and development on abiraterone acetate, a drug that combats hormone-resistant prostate cancer. Johnson & Johnson acquired the company in 2009.

Drug development

Development on abiraterone acetate first began in the 1990s, recalls Lindsay Rosenwald. The drug was reviewed by a number of medical investment firms who declined participation. Lab results eventually ended up on the desk of Lindsay Rosenwald, and Cougar Biotechnology then purchased production rights for approximately $500,000.

According to Lindsay Rosenwald, abiraterone acetate enjoyed unparalleled success in its first clinical trials in 2004. The drug proved to induce a decline in prostate-specific antigen levels in patients who had received chemotherapy but were refractory to it. Dr. Lindsay Rosenwald further explains that the U.S. Food and Drug Administration approved the drug after an extremely successful phase 3 clinical study. During the study, the results in the control group were so profound that the trial was halted and placebo participants were given the drug, reports Lindsay Rosenwald.

Abiraterone is an androgen biosynthesis inhibitor (ABI) that directly affects the androgen biosynthesis pathway by inhibiting CYP17 (17α-hydroxylase/C17, 20-lyase). Consequently, androgen biosynthesis is inhibited at 3 sources of testosterone production: the testes, adrenal glands, and prostate tumor tissue. Androgen biosynthesis inhibition results in decreased levels of serum testosterone and other androgens. Androgen-deprivation therapies—such as gonadotropin-releasing hormone (GnRH) analogs or orchiectomy—decrease androgen production in the testes, but do not affect androgen production by the adrenal glands or in the tumor.

As Lindsay Rosenwald reports, abiraterone was approved under the brand name Zytiga and released in April 2011. Zytiga’s approval came after clinical studies of nearly 1,200 late-stage prostate cancer patients showed the overall survival rate was significantly extended after taking the drug, says Dr. Lindsay Rosenwald.

Company acquisition

Lindsay Rosenwald reports that in July 2009, Johnson & Johnson completed its acquisition of Cougar Biotechnology. The acquisition took place after Johnson & Johnson purchased approximately 20,150,000 shares of Cougar Biotechnology stock through a short-form merger.

Johnson & Johnson spent approximately $1 billion to procure Cougar Biotechnology. At the time, Lindsay Rosenwald reports that Cougar Biotechnology was in the process of conducting Phase III clinical trials for abiraterone acetate.

Today, Cougar Biotechnology operates as a subsidiary of Johnson & Johnson and works alongside Ortho Biotech Oncology Research & Development. Lindsay Rosenwald reports that Ortho Biotech is also a Johnson & Johnson company and operates under the umbrella of Centocor Research & Development.

The future of abiraterone

Dr. Lindsay Rosenwald reports that abiraterone acetate may also be indicated to treat advanced breast cancer. Studies performed at the University of London’s Institute of Cancer Research have shown promising results. According to the Institute of Cancer Research website, abiraterone acetate may be most useful for women with estrogen receptor positive breast cancer, says Dr. Lindsay Rosenwald.

Lindsay Rosenwald reports that Zytiga is slated to become a multibillion-dollar pharmaceutical in the coming years and is proud to have been a pioneer of its success. Thousands of lives have been prolonged thanks to the drug, and Lindsay Rosenwald believes that many more will be prolonged or saved in the future.

Cougar Biotechnology was founded to focus on finding medical assets with considerable intrinsic value, says Lindsay Rosenwald. The company achieved its goal by offering a notable new alternative in advanced oncological medication.

Rehak Creative Services Sees Value in Visual Storytelling

In Business on September 24, 2013 at 11:34 pm

Rehak Creative ServicesSince 1994, Rehak Creative Services has developed effective and engaging marketing communications for local and international clients. Rehak Creative Services focusing on identifying an advertising strategy that will increase clients’ awareness and sales. In this interview, Rehak Creative Services founder Bob Rehak describes how the development of advertising and marketing materials requires keen insight into the consumer’s perspective.

Q: What’s the primary goal of an advertisement?

Bob Rehak, Rehak Creative Services: Basically, advertisements—or any form of communication, for that matter—need to grab people’s attention. That’s job #1.

Q: How do advertising agencies make this happen?

Bob Rehak, Rehak Creative Services: Visuals provide the stopping power that will attract and engage the audience.

Q: What obstacles prevent clients from reaching their audience?

Bob Rehak, Rehak Creative Services: In this era of data overload, there is often a huge disconnect between information and meaning.

Q: Can you elaborate?

Bob Rehak, Rehak Creative Services: Consumers often take in a wealth of content on a daily basis, but there’s precious little context.

Q: Who is responsible for reestablishing this connection?

Bob Rehak, Rehak Creative Services: The ability to bond with the audience requires sensitive, innovative work by a whole group of writers, editors, illustrators, designers and photographers.

Q: How has Rehak Creative Services in particular solved the problem?

Bob Rehak, Rehak Creative Services: The experienced team members of Rehak Creative Services have explored what it truly means to convey information with creativity and clarity.

Q: How has the advertising industry changed in recent years?

Bob Rehak, Rehak Creative Services: In this time-pressured world, people further appreciate those who communicate quickly and succinctly.

Q: How can creative people accomplish this task?

Bob Rehak, Rehak Creative Services: Creative people need to say something worthwhile to hold the reader’s attention in order to read the copy.

Q: Will lengthy content help their cause?

Bob Rehak, Rehak Creative Services: Sometimes, especially if people are in the final stages of making a purchase decision. But in many cases, especially early in the purchase decision making cycle, using fewer words is actually a better strategy.

Q: Without words, what can creative people do to draw attention to advertising?

Bob Rehak, Rehak Creative Services: Visual elements provide the initial stopping power.

Q: Can you give us an example from the Rehak Creative Services portfolio?

Bob Rehak, Rehak Creative Services: One of the most downloaded samples on our website is a brochure we did for the American Leadership Forum/Children’s Defense Fund Cradle-to-Prison Pipeline project.

Q: How does photography create stopping power?

Bob Rehak, Rehak Creative Services: Good photography can have an ironic, empathetic quality to it.  In this case, we used a baby in a crib reaching for a pair of handcuffs that were dangling overhead like a toy.

Q: In the grand scheme of themes, what are advertising experts trying to accomplish?

Bob Rehak, Rehak Creative Services: In this case, we were trying to draw attention to community groups that had innovative strategies for helping to break at-risk children out of the Cradle-to-Prison pipeline. Our goal was to help generate support for their efforts.

Rehak Creative Services is a Houston-based advertising agency with a roster of international clients including Halliburton, TransCanada, and ChevronPhillips. Under the guidance of renowned creative director Bob Rehak, Rehak Creative Services has won more than 100 industry awards. For more information on Rehak Creative Services and their advertising campaigns, visit rehak.com.

All State Van Lines Relocation Hires Only Quality Employees

In Business on September 15, 2013 at 7:09 am

All-State-Van-Lines-Relocation-Employees1All State Van Lines Relocation is a moving brokerage firm based in Margate, Fla., that coordinates residential and corporate moves and relocations nationwide. In the following interview with Presentation Solutions, All State Van Lines Relocation describes its hiring philosophy.

Presentation Solutions: A service company like All State Van Lines Relocation is so much more than its president or CEO, isn’t it?

All State Van Lines Relocation: Absolutely. Our employees are the ones meeting and serving customers. That’s why we take so much care in hiring.

Presentation Solutions: Tell us more about that.

All State Van Lines Relocation: Hiring the right person isn’t easy. We can train, but we have to find people who have certain natural talents and characteristics first.

Presentation Solutions: What would those be?

All State Van Lines Relocation: First, we’re looking for people who are honest. After an initial interview, we do an extensive background check, since All State Van Lines Relocation employees work directly with the public.

Presentation Solutions: What else do you look for?

All State Van Lines Relocation: We look for good previous employment references and evidence dependability. Someone who will not just show up for work but will actually do the job of serving customers. All State Van Lines Relocation is a service company.

Presentation Solutions: Is there a certain personality type you look for?

All State Van Lines Relocation: Everyone is different, but basically we want positive people who are focused on finding solutions, not complaining about setbacks or challenges. All State Van Lines Relocation is a “get the job done right” kind of company.

Presentation Solutions: I would think handling people’s personal items would require special care, right?

All State Van Lines Relocation: Yes, so we focus on training in a big way. All State Van Lines Relocation employees undergo training that molds them into expert packers and movers. It’s a science of sorts.

Presentation Solutions: What do you mean?

All State Van Lines Relocation: There’s a right and a wrong way to pack furniture and belongings. All State Van Lines Relocation has more than 20 years’ experience in getting it right, and we train our employees accordingly, using top materials and highest industry standard practices.

Presentation Solutions: Your employees probably have to make a lot of minute-by-minute decisions when moving an array of items.

All State Van Lines Relocation: Yes, and that’s where the character issue comes in. We look for people with good judgment and a desire to please customers. That’s why we also depend a lot on referrals from within our All State Van Lines Relocation staff.

Presentation Solutions: You mean hiring friends of your current employees?

All State Van Lines Relocation: The experts do say that’s a good place to start. People who know what the job requires are often good at figuring out folks they know who might be a good fit. But they still have to go through background checks.

Presentation Solutions: And networking sites?

All State Van Lines Relocation: Yes, they can be good for upper-level staff. But sites like LinkedIn are really just sophisticated referral sites—people who know people and can vouch for them.

Presentation Solutions: Why is this so important?

All State Van Lines Relocation: It’s a lot tougher on everyone to terminate someone who’s not working out than to make a good hire at the start.

Dollar Loan Center CEO Chuck Brennan on Appearing in National Security Magazine

In Business, Finance on August 29, 2013 at 1:29 pm

Charles-C-Brennan-Professional-VerticalCEO Chuck Brennan founded Dollar Loan Center in 1998 as a provider of short-term loans. Dollar Loan Center is a division of DLC Empire.  Chuck Brennan and Dollar Loan Center recently earned recognition from Currents magazine, one of the chief security magazines in the world. Chuck Brennan, who currently lives in Las Vegas, NV., speaks about his company’s emphasis on safety and security.

Presentation Solutions: How important is this honor?

Chuck Brennan: Very important. Safety and security are two major concerns with any business—and especially for Dollar Loan Center and the retail lending industry in general.

Presentation Solutions: How many Dollar Loan Center locations are there in the U.S.?

Chuck Brennan: There are now Dollar Loan Center locations in four states.

Presentation Solutions: Where are those?

Chuck Brennan: Stores can be found in Nevada, California, Utah and South Dakota.

Presentation Solutions: What region sees the most business?

Chuck Brennan: The Las Vegas, NV stores have seen the highest volume of traffic.

Presentation Solutions: The safety precautions at Dollar Loan Center must give customers peace of mind.

Chuck Brennan: As the principal provider of short-term credit in both South Dakota and Las Vegas, NV., it is crucial for Dollar Loan Center to operate under an established set of standards.

Presentation Solutions: What went into making Dollar Loan Center a secure place of business?

Chuck Brennan: Store monitoring is a key component to safety measures. This level of security is rare in the retail lending industry.

Presentation Solutions: How are store operations monitored?

Chuck Brennan: The surveillance center was created to monitor each of the Dollar Loan Center locations from a centralized unit so that the security team could view every inch of every office.  We monitor over 1,500 security cameras, 24 hours a day, 7 days a week.

Presentation Solutions: What’s another prominent feature of these security measures?

Chuck Brennan: Each branch is equipped with cash recyclers that count, sort and validate all customer deposits within a safe machine. This machine is only accessible by members of the Dollar Loan Center security team.

Presentation Solutions: What happens if a cash recycler is stolen?

Chuck Brennan: These cash recyclers contain security cameras, tracking systems and alarms. It is virtually impossible for a thief to get away with the crime.

Presentation Solutions: Has this security effort prevented theft?

Chuck Brennan: By using state-of-the-art technology, Dollar Loan Center has virtually prevented theft in all of its locations.

Presentation Solutions: As they say, safety first.

Chuck Brennan: Our greatest objective is to keep both customers and employees out of harm’s way. Thankfully, Dollar Loan Center has proven successful in this challenging endeavor.

Presentation Solutions: Thanks for being with us today, Chuck.

Chuck Brennan: Thank you!

Aldo Disorbo Explains Benefits of Moving Brokerage

In Business, General on August 19, 2013 at 9:11 am

Aldo-Disorbo-Call-Center-Presentation-SolutionsLike finding the perfect house, Aldo Disorbo says using a moving broker can make moving an easier, cheaper, and more pleasurable experience.

Q: What is a moving broker?

Aldo Disorbo: A moving broker is someone that acts as an intermediary between the customer and a pool of service providers.

Q: What are the benefits to using an agency such as this?

Aldo Disorbo: For my customers at Nationwide Relocation Services, we find that we can save them up to 70 percent off of their moves.

Q: And how is that?

Aldo Disorbo: Every day, hundreds of trucks are performing moves all throughout the Continental U.S. It’s very common, these trucks will continue to their next destination empty. Our affiliates will notify us of the location of their unfilled trucks so we can connect them to nearby customers in need. Thanks to this streamlined process, we will be able to offer incredible discounts.

Q: So Nationwide Relocation Services is not an actual moving company?

Aldo Disorbo: No, we are not a moving company and we will not transport an individual shipper’s household goods, but we will coordinate and arrange for the transportation of their household goods by an FMCSA authorized motor carrier.

Q: But aren’t all moving companies the same?

Aldo Disorbo: Not at all. Many moving companies only offer local moves. Others focus on long-distance or international moves. Some companies don’t have the capability to transfer large items such as pianos or vehicles.

Q: So you have a way to input the customers’ requirements to match them to providers in their area?

Aldo Disorbo: Absolutely. And again, at a highly competitive price.

Q: It seems like there are a lot of moving brokers nowadays.

Aldo Disorbo: Yes, but it wasn’t always so. In fact, Nationwide Relocation Services was one of the first. The system that we have in place has served as a model for many other companies over the years.

Q: What happens when a customer is not happy with the quality of service?

Aldo Disorbo: We hold all of our contractors highly accountable for everything they do. It doesn’t happen often, but when we do have an issue we take every step to rectify it immediately.

Q: How do you determine who the best moving services are?

Aldo Disorbo: We actually have an internal rating system. The system flags customer service agents as to who the best available is. This makes it much easier to provide quality providers to our customers.

Q: So Nationwide Relocation Services really does all the legwork?

Aldo Disorbo: Yes. We have a remarkably efficient system in place. We have helped thousands of individuals find the right relocation service provider.

Q: With the accessibility of information online, are moving brokers becoming obsolete?

Aldo Disorbo: Just the opposite is true. The Internet can be a wonderful portal of information but that information can also be tainted. It can be very difficult to filter through search results. It is also very time-consuming to compare pricing, service options, and availability.

Q: What is the future of the moving brokerage business?

Aldo Disorbo: I believe that this is an industry that is here to stay. Using a moving broker affords the customer the opportunity to rely on someone else’s expertise in the area so that they can focus on what’s important to them — whether it be getting to a new home or relocating entire office.

Q: How do you think moving brokerage firms can be better in the future?

Aldo Disorbo: I firmly believe that it all comes down to the customer, although sadly, many businesses don’t see it that way. It is our customers that drive us and having fulfilled customers inspires us to continue to pave a path of success for Nationwide Relocation Services and other companies like it.

Q: Do you rely on customer feedback?

Aldo Disorbo: Yes, we do. Each company that we utilize is rated by the most reliable experts – the customer.

Q: What exactly do you grade them on?

Aldo Disorbo: Customer service, efficiency, courtesy, and professionalism. Low marks in any of these categories can trigger an investigation by our quality control.

Q: It sounds like Nationwide Relocation Services keeps a close eye on their service providers.

Aldo Disorbo: Our reputation depends on our customers’ happiness. We cannot and will not allow that to be tainted by poor service.

Q: Well, we appreciate you being with us today we look forward to talking to you again in the future.

Aldo Disorbo: Thank you very much for having me.

Aldo Disorbo is the founder of Nationwide Relocation Services. The company utilizes his 30+ years of experience in the industry to recognize quality service providers and to match these companies with clients across the United States. Nationwide Relocation Services can help with long-distance moves.

Entrepreneur Sandra Dyche Explains the Genesis of the New York City Regional Center

In Business on August 5, 2013 at 7:58 am

Sandra-Dyche%3DNY-Center-Regional-CenterAs a co-founder of the New York City Regional Center (NYCRC), Sandra Dyche led the charge in developing the organization’s core values. Sandra Dyche also headed the movement to seek federal approval from the U.S. Citizenship and Immigration Services (USCIS).

Presentation Solutions: What is the NYCRC?

Sandra Dyche: The NYCRC is the first EB-5 Regional Center, and it funds a variety of economic development projects in New York City. Each NYCRC project is located within one of the four major boroughs of New York City (Queens, Brooklyn, Manhattan and the Bronx). The NYCRC offers loans to larger real estate projects.

Presentation Solutions: Where is the NYCRC located?

Sandra Dyche: The central office is based in Manhattan, with an additional office in Shanghai.

Presentation Solutions: What is a regional center?

Sandra Dyche: Regional centers are units with U.S. federal government approval that are designed for foreign investors. Regional centers may incorporate either a major city or a region of a state. Right now, there are more than 240 regional centers across the country.

Presentation Solutions: Who supervises the NYCRC?

Sandra Dyche: All activities related to the NYCRC are supervised by USCIS, a division of Homeland Security. In 2008, the NYCRC earned full approval from USCIS and continues to receive government approvals for its investor petitions.

Presentation Solutions: How does a regional center help the economy?

Sandra Dyche: The principals of the NYCRC have extensive knowledge of industries such as urban planning, government, law and real estate. This expertise leads to secure foreign investments, resulting local job creation and tax revenue.

Presentation Solutions: What countries have participated in the NYCRC?

Sandra Dyche: Germany, Italy, China, Canada, Mexico, South Korea, Brazil, Russia, Taiwan, Nigeria, Indonesia, Venezuela and Japan have all had individuals participate in NYCRC projects.

Presentation Solutions: What kinds of projects have been completed through the NYCRC?

Sandra Dyche: Completed projects have included infrastructure, hotels, restaurants, retail stores, civic and office buildings, sports and entertainment buildings, light industrial and warehouse facilities, medical facilities, and mixed-use facilities, both commercial and residential.