Posts Tagged ‘Tire Works Complete Car Care’

Tire Works Offers Top Quality Programs and Guarantees

In Automotive on December 14, 2010 at 5:33 pm

On top of great prices and free services, the experts at Tire Works are known for prompt, high-quality automotive repairs and maintenance. Stocked with a full selection of tires and offering premium quality repair services, Tire Works specializes in personalized convenient service. Because the Tire Works ASE certified technicians are not on commission, Tire Works assures customers that they will not suggest unnecessary work. According to management, the Tire Works company owners believe that if they pay employees what they are worth, they are more likely to give their heart to the work. This is a fundamental commerce ethic that drives the Tire Works business model.

Tire Works accommodates the busy schedules of customers with a convenient computerized reservation system. The friendly staff at Tire Works can schedule a reservation, issue a confirmation number, reserve the parts and honor a customer’s appointment. This way it is possible to show up at Tire Works and get a car right into the shop with no waiting. Tire Works also believes in business transparency and will not refuse a customer the opportunity to inspect his or her car. If a Tire Works customer is curious about the progress of the work being done on their vehicle, a friendly Tire Works technician will take them on a walk-through to the automobile and explain the job.

Tire Works is also proud to offer a 30-Day Limited Ride Guarantee. If a customer is not satisfied with their Tire Works tire purchase, they can be returned to Tire Works within 30 days of purchase for full credit toward any other set of tires. The Tire Works 30-Day Limited Ride Guarantee applies to selected manufacturers and it is always recommended to ask a Tire Works associate for complete details before purchasing tires.

The Tire Works Inspection Program is the best way to get quantifiable facts before making a decision about brake work. With the Inspection Program, Tire Works measures and compares the pads, shoes, rotors, drums and brake fluid levels of an automobile. Tire Works then compares these findings to the manufacturer’s specifications for the vehicle. The Tire Works Inspection Program takes the guesswork out of brake work.

However, Tire Works services cover much more than just tires and brakes. Tire Works performs wheel alignments with computer precision and clear documentation. ASE certified craftsmen give customers informational printouts of the car’s alignment before the job is done. This gives Tire Works customers an opportunity to compare their alignment to the manufacturers recommended settings before deciding on a wheel alignment. After the job is completed, Tire Works furnishes customers with a fresh alignment printout so they can personally verify the changes.

Priority #1 at Tire Works is customer satisfaction. To this end, Tire Works frequently assesses the quality of the customer service at all of their locations. Tire Works does this through customer interviews and other forms of research. Tire Works management will also occasionally check a “secret shopper” car into their own shops to assess the quality of service.

For more information about Tire Works, or to contact the professional team at Tire Works, please call (702) 365-TIRE (8473).

About Tire Works

In May, 2004 Jeff and Roshie Weightman opened the first Tire Works store in North Las Vegas, Nevada. The Weightman’s vision and ambition for Tire Works was clear. Their mission was to support the local community through hands-on involvement and generous donations from Tire Works to programs like Toys For Tots, Christmas Angel, Coats For Kids, Nevada Rape Crisis Center and many more.

Jeff and Roshie Weightman promised that Tire Works would offer the best prices and best service to Las Vegas residents. Tire Works got the message out through television, radio and print advertising, and the public responded. Over the next four years Tire Works grew aggressively as 12 additional stores were opened in the Las Vegas Valley. Today Tire Works is one of the leading independent tire and service dealers in Nevada with more than 150 employees and 14 Tire Works locations throughout the Las Vegas Valley.  The Weightmans are opening 9 more Tire Works stores in Las Vegas, with plans to expand Tire Works into Arizona.

Jeff Weightman serves as the Chief Executive Officer of Tire Works Total Car Care.  Thirty-five years of experience in the tire and automotive service industry included many years with Bridgestone Firestone of North America before he co-founded Tire Works.  Mr. Weightman is responsible for the overall strategic management of Tire Works Total Car Care.  He is a graduate of San Jose State University with a B.S. in Business.

Roshie Weightman serves as the Chief Financial Officer of Tire Works Total Car Care.  Mrs. Weightman is a graduate of San Jose State University with a B.S. in Political Science and a minor in Finance.  She earned a Jurist Doctorate degree in Law from the Santa Clara School of Law and practiced law for 11 years prior to starting a software design company, selling it and then later, co-founding Tire Works. Mrs. Weightman is responsible for the overall growth and development of Tire Works Total Car Care.

Tire Works’ veteran retail sales expert with more than 25 years of experience in the tire industry, Keith Sullivan, is responsible for Tire Works’ branding and sales efforts.  Mr. Sullivan came to Tire Works from Big O Tires, growing its sales portfolio roughly 50% during his tenure there. Sullivan also served as senior Vice President of Retail with Tire Kingdom TBC Corporation in Florida, where he supervised the sales and marketing of 400 stores and with Bridgestone/Firestone USA where he held a Zone Vice President position over 329 stores in the Northeastern United States.

Controller Jenni Fayle joined Tire Works after seven years in public accounting.  She is a graduate of Nevada State College with a degree in Business Management and Accounting.  Ms. Fayle has streamlined the accounting department at Tire Works into one of the most thorough and efficient in the industry.

Tire Works offers a full range of tires and high quality repair services. Free services offered at Tire Works include tire rotations and flat repairs and a “Best Price on Tires Guarantee” for up to 30 days after purchase. Tire Works tires also come with a 30-Day Ride Guarantee. Additionally, Tire Works provides computerized monitoring of inventory to ensure that tires and parts are always in stock at every Tire Works location. Tire Works service technicians are certified by the National Institute for Automotive Service Excellence. Tire Works offers the best warranties on brakes, shocks and automotive services. It is the goal of the entire team at Tire Works to have 100% customer satisfaction in regard to quality, friendliness, professional care and time to completion.